Support Services
· Rapid response · Efficient Solutions · Friendly Cooperation
After-Sales Services
In order to ensure the sorting system operates effectively and to meet customers' service demands, we provide customers with a variety of after-sales service product portfolios. Customers can choose the most suitable service plan (as agreed in the contract) to reduce system downtime and the damage rate of on-site equipment. This can maximize the availability of the system and ensure its efficiency remains high.
  • Spare Parts Service System
    Spare Parts Service System
    Through advanced inventory management and systematic planning and logistics, we provide customers with high-quality original spare parts in a rapid manner, and precisely match customers' needs.
  • Operation Training Services
    Operation Training Services
    We provide professional training for on-site operators, provide the corresponding operation manuals for projects and issues, teach knowledge and skills about the equipment and system, and empower staff with problem-based operation and maintenance capabilities.
  • Resident Service Support
    Resident Service Support
    For certain special periods of the year, such as peak traffic season, we can provide customers with paid on-site services.
  • Preventive Maintenance Services
    Preventive Maintenance Services
    According to the system's operations and customers' special requirements, we flexibly formulate preventive maintenance plans, including on-site inspections, component replacements, and more.
  • On-site Maintenance Services
    On-site Maintenance Services
    According to the customer's on-site maintenance requirements, we assign authorized engineers to respond quickly and arrive at the agreed site at an agreed-upon time.
  • System Maintenance & Optimizations
    System Maintenance & Optimizations
    Perform routine system maintenance to fix problems with the system, reduce risk, and optimize the system's performance.
  • Remote Technical Support
    Remote Technical Support
    365 days and 24 hours service support to quickly respond to customers' service demands, ensuring problems are settled in a timely and effective manner.
  • 24/7 Phone Support
    24/7 Phone Support
    365 days and 24 hours service support to quickly respond to customers' service demands, ensuring problems are settled in a timely and effective manner.
Contact Us

Tel:+27 69 4121636

E-mail:sales@blackrhinoai.com

Recruit:hr@blackrhinoai.com

Location:17 Winnipeg St, Spartan, Kempton Park, 1619